Refund policy

Effective Date: June 29, 2026

At BohoBraidCo, we are committed to providing a transparent and reliable shopping experience. This Return and Refund Policy explains the conditions, procedures, and timelines applicable to returns, exchanges, and refunds for purchases made through our website.

Business Information

  • Store Name: BohoBraidCo
  • Store Type: General Store
  • Website: https://bohobraidco.myshopify.com
  • Business Address: 1158 36TH ST, Emeryville, Oakland, California, 94608, United States
  • Phone: +1 681-993-3454
  • Email: losibeniadania@gmail.com

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, all of the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused and in new condition.
  • The product must be returned in its original packaging.
  • All included accessories, manuals, and components must be returned with the product.
  • Proof of purchase may be required.

Return Method

All approved returns must be sent by mail.

Before returning an item, customers should contact our support team to receive return instructions and authorization details.

Return Shipping Costs

  • Return shipping is free within the United States.
  • A prepaid return shipping label will be provided at no cost.
  • The return label can be downloaded and printed by the customer.
  • No restocking fees are charged.

Exchanges

We accept exchanges for eligible products returned within the applicable return period.

If an identical replacement item is unavailable, a refund may be issued instead.

Inspection of Returned Products

All returned products are inspected upon arrival.

Products that do not satisfy the return requirements described in this policy may not qualify for a refund or exchange.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

  • Refund Method: Original payment method
  • Refund Processing Time: 5–7 Business Days after approval
  • Refund Currency: USD

Depending on your payment provider or financial institution, additional time may be required before refunded funds appear in your account.

Non-Returnable Situations

Returns may be declined if:

  • The return request is submitted more than 30 days after delivery.
  • The product has been used, altered, damaged, or improperly handled after delivery.
  • The product is returned without its original packaging.
  • The return is sent without prior authorization.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be available. Customers may use the return process after delivery if eligible.

Shipping Information Summary

  • Order Cut-Off Time: 5:00 PM
  • Handling Time: 1–2 Business Days
  • Delivery Time: 5–8 Business Days
  • Shipping Cost: Free Shipping Within the United States

Accepted Payment Methods

  • Shopify Payments (Credit and Debit Cards)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Sustainability Commitment

BohoBraidCo supports responsible sourcing practices, reduced packaging waste, and environmentally conscious alternatives whenever reasonably possible.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any updates will be posted on this page together with the revised effective date.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

  • Business Address: 1158 36TH ST, Emeryville, Oakland, California, 94608, United States
  • Phone: +1 681-993-3454
  • Email: losibeniadania@gmail.com